Delivery Information

Delivery charges are quoted excluding VAT

Delivery instructions

We will assume you are available to receive goods Mon to Fri 9-5 from tracked and non-tracked services, unless you inform us otherwise in the 'delivery information' box at checkout.  It is the buyer's responsibility to ensure that someone will be available at the address given to receive, inspect and sign for the delivery.  Any delivery that is attempted but fails may be chargeable.

We will also assume you can receive deliveries from a large lorry - if this is not the case you must tell us in the delivery notes.

Large solar panels (200w+) are delivered separately to our other equipment - they come via our specialist courier, to ensure their safety in arriving to you.

Green2 Delivery - Large Solar Panel Delivery

Large Solar panels are delivered to most of the UK within a few days. Remote areas including Devon, Cornwall, Wales and Scotland are 1-2 weeks, and overseas including islands is 1-4 weeks.

Scotland - £20 surcharge

Highlands - £30 surcharge

Overseas - Islands, N Ireland and Ireland - £120 surcharge

You will receive an email from us when the order is passed to Green2.  Once routed Green2 will send a delivery time notification by sms/email and give a pre-delivery call.

If you are not in or change delivery date on the day of delivery you will be charged for a 2nd delivery.

Other Equipment

Other equipment is sent via a variety of couriers to provide the best cost to our customers, 'In stock' items are normally shipped out on a next day service, so delivery is generally 1-2 working days.  Tracking for your order is emailed to you when the goods leave our warehouse, or you can track the progress of your order in your account.

International Shipping: We can send solar panels on pallets anywhere in the world.  Most of Europe costs £250 to £350 per pallet, some further destinations cost more.  We will inform you if the cost of shipping is more than quoted or paid when you ordered. 

Please contact us for a quote for other international locations.  All our other equipment can also be shipped anywhere in the world.

Damages

If your parcel or pallet arrives damaged, you must sign as 'DAMAGED' or refuse to accept it

If accepting and signing 'DAMAGED' you must take a photo of the delivery docket you have just signed.

Damaged boxes need photographing BEFORE opening, or we cannot make a claim.

Note: Battery deliveries that are damaged must be be evidenced with photographs within 24hrs of delivery to us by email in order to make a claim.