Delivery Information

Delivery charges are quoted excluding VAT.  The delivery cost is calculated in the shopping cart based on your items and location.  Please go to the shopping cart to calculate your delivery costs.  Below is information and costs on the services we use. 

Delivery instructions

We will assume you are available to receive goods Mon to Fri 9-5 from tracked and non-tracked services, unless you inform us otherwise in the 'delivery information' box at checkout.  It is the buyer's responsibility to ensure that someone will be available at the address given to receive, inspect and sign for the delivery.  Any delivery that is attempted but fails may be chargeable.

We will also assume you can receive deliveries from a large lorry - if this is not the case you must tell us in the delivery notes.

Large solar panels (200w+) are delivered separately to our other equipment - they come via our specialist courier, to ensure their safety in arriving to you.

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Green2 Delivery - Large Solar Panel Hand Delivery

In order to be as kind to the environment as we can, we group our hand delivery orders to reduce the carbon footprint to as small as possible.  This does sometimes mean a slightly longer wait,  which we hope you understand and encourage.

Large Solar panels are delivered to most of the UK within a week, sooner mostly.  Remote areas including Devon, Cornwall, Wales and Scotland are 1-3 weeks, furthest reaches 1-4 weeks.  Please see table below for guidance on this.

Weight upto	Cost +vat
25kg	£33.00
50kg	£45.00
85kg	£55.00
120kg	£75.00
150kg	£95.00
175kg	£125.00
200kg	£150.00
350kg	£225.00
500kg	£325.00
Full Pallets	Pallet service from £150.00 - these are cheaper as not hand delivered or timed add full pallets from the pallets category to get the full pallet rate instead of individual rate

Scotland - £20 surcharge

Highlands - £30 surcharge

Overseas - Islands, N Ireland and Ireland - £120 surcharge

Orders are generally processed next working day and received by Green2.  You will receive an email from us when the order is passed to Green2 then they will advise you of a delivery date.  Below is a rough guide to delivery days to help you plan, subject to change.

Once routed Green2 will send a delivery time notification by sms/email and give a pre-delivery call.

IMPORTANT - If you are not in or change your delivery day after 1:30pm the day before you have an agreed delivery date, you will be charged for a 2nd delivery.

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Other Equipment

Other equipment is sent via a variety of couriers to provide the best cost to our customers, 'In stock' items are normally shipped out on a next day service, so delivery is generally 1-2 working days.  Tracking for your order is emailed to you when the goods leave our warehouse, or you can track the progress of your order in your account.

Orders under £15 will be sent untracked with Royal Mail to keep shipping prices as low as possible for small orders.

International Shipping: We can send solar panels on pallets anywhere in the world.  Most of Europe costs £250 to £350 per pallet, some further destinations cost more.  We will inform you if the cost of shipping is more than quoted or paid when you ordered. 

Please contact us for a quote for other international locations.  All our other equipment can also be shipped anywhere in the world.

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Damages

If your parcel or pallet arrives damaged, you must sign as 'DAMAGED' or refuse to accept it

If accepting and signing 'DAMAGED' you must take a photo of the delivery docket you have just signed.

Damaged boxes need photographing BEFORE opening, or we cannot make a claim.

Note: Battery deliveries that are damaged must be be evidenced with photographs within 24hrs of delivery to us by email in order to make a claim.